Legal & Privacy Information

The general WhatsApp appointment tools prepare a coordination message using only the selected service category and preferred scheduling information, such as a date or time. The Respond.io website chat integration is currently disabled. Do not send symptoms, diagnoses, medications, reports, images, or other medical information through WhatsApp or other public channels.

The selected service category and preferred scheduling information, such as a date or time, are used only to prepare an appointment-coordination message. The Respond.io website chat is not active. If clinical documents are required, the team will confirm an approved secure channel.

We use appropriate administrative and technical safeguards to protect personal and medical information. Access to patient records is limited to authorized healthcare personnel.

You may request access to, correction of, or a copy of your personal or medical information in accordance with applicable healthcare rules.

With your optional consent, this website may use Google Analytics, Google Ads, Meta Pixel, and PostHog to measure coarse page categories and basic contact actions such as WhatsApp, phone, and directions clicks. Automatic click and form capture and session replay are disabled. We do not send symptoms, names, phone numbers, appointment notes, WhatsApp message text, full URLs, query parameters, link text, or form values to these tools.

Sentry may receive scrubbed technical error details needed to keep the website reliable and secure. Session replay, logs, performance tracing, cookies, headers, query parameters, request bodies, form values, and user profiles are disabled. Error monitoring is not used to confirm appointments or build advertising profiles.

Non-essential analytics and ads tracking is optional. You can accept, reject, or change your choice. Essential site functions, clinic information, and WhatsApp booking links remain available even if you reject non-essential tracking.

When you open WhatsApp, Google Maps, Meta, Instagram, TikTok, LinkedIn, or another external service, that service may process information under its own privacy policy. The Respond.io website chat integration is currently disabled. Do not send symptoms, diagnoses, medications, reports, images, or other medical information through WhatsApp or social media. For an emergency, call Kuwait emergency services on 112.